PAYMENT ISSUES
NOTE: We only support credit/debit card payments on ONLINE WEBSITE. All emails asking you to pay it offline are suspected of FRAUD. Such as asking you to pay it through Paypal/ Bitcoin offline. Once you receive such information, please contact us immediately at this email: info@vapetogether.com
HOW TO PAY YOUR ORDER?
> Enter Check Out Page
> Filling in your delivery address information
> Click” Continue to payment” button
> Click” Complete order” button
> Waiting for seconds, you will see a pop-up
> Filling in your Credit/Debit Card information in the pop-up. （We support Master card , Visa card and AE card now)
Noted: Please Stay On Order Page Till The Pop-up Shows, it will be delayed for the bad reception.
WHAT KIND OF CREDIT/DEBIT CARD CAN I PAY FOR?
Support Master card/ VISA Card Payment
WHY MY ORDER WAS FAILED? WHAT SHOULD I DO?
On a regular, once your order is void, the bank won’t charge any fee from your account anymore. Our cashier platform will also email you the order status and voided reason. And you also can enter your order page to track its status. There are voided reasons below:
DoNotHonor: Your issuing bank or credit card company said ‘DoNotHonor’. which results in we cannot deduct money. Please try to contact your issuing bank to apply for authorization. Because it is a cross-border payment, the bank will only authorize the deduction after receiving your instruction. Then please place a new order and we can deduct your payment successfully and fulfill your new order. Alternatively, you can choose bank transfer when you check out, our bank details will shows on next page if your click place order, we will dispatch your order once funds cleared.
InsufficientFunds. Your credit card haven’t enough balance to pay the order amount, so please check your credit card balance or change another card. Then please place a new order and we can deduct your payment successfully and fulfill your new order.
High-Risk Transaction.If your order is determined a ‘High-Risk Transaction’, this is due to it being an international transaction. This precautionary measure is set for you as a customer to avoid credit or debit card scams and fraud. It is vital that you as a customer initiate the transaction yourself to prevent this anti-measure from being implemented. If this situation is to occur our credit card processing company will send you an email to which you will have to respond to. Once you are ready to proceed with the payment, they will request an image of your credit or debit card (as the following photo shows) sent to them (Note: The credit card processing company will only need the first 6 digits and last 4 digits in order to confirm the owner of the credit card ), once this is complete you will receive a confirmation notice via email from them shortly after.
